Privacy Policy
Last Updated: October 15, 2026
1. Introduction
Welcome to Crestovia (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us through our website and services.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, contact us, request our services, or interact with our digital platforms.
By using our website, you acknowledge this Privacy Policy. Where consent is legally required, we will request it separately.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Name and business name.
- Email address and phone number.
- Information you submit through contact forms, project inquiries, or newsletter subscriptions.
- Details about your business, project requirements, and requested services.
Technical Information
- IP address and approximate location derived from it.
- Browser type, device information, operating system, and pages visited.
- Website usage data, referring pages, and general interaction information.
Communication Information
We may retain messages, project details, and other information you provide when communicating with us by email, phone, or website forms.
Please do not submit passwords, payment card details, or other sensitive information through general contact forms.
3. How We Use Your Information
We may use your information to:
- Respond to inquiries and provide quotations.
- Deliver and manage our web development, SEO, digital marketing, and AI chatbot services.
- Communicate about projects, support requests, and service updates.
- Send newsletters or marketing communications where permitted.
- Improve our website, services, security, and user experience.
- Prevent spam, fraud, unauthorized access, and misuse.
- Meet applicable legal, regulatory, and contractual obligations.
We do not use personal information for purposes that are incompatible with the purposes described here without providing appropriate notice or obtaining consent where required.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to maintain functionality, understand visitor behavior, improve performance, and remember preferences.
We may use analytics tools or other third-party technologies to understand how visitors interact with our website.
You can manage cookies through your browser settings. Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.
Disabling certain cookies may affect some website features.
5. Contact Forms and Communications
When you submit a contact form, we use the information you provide to respond to your request and discuss potential projects.
If you subscribe to our newsletter, we may use your email address to send updates, insights, and relevant information about our services.
You can unsubscribe from marketing emails at any time by using the unsubscribe link provided or contacting us directly. We may still send essential communications relating to services you have requested.
6. Sharing of Information
We do not sell your personal information.
We may share information with trusted service providers when necessary to operate our business, including:
- Website hosting and maintenance providers.
- Email and communication platforms.
- Analytics and website performance providers.
- Form processing, spam prevention, and security services.
- AI and chatbot service providers, where relevant to a requested service.
- Professional advisers or authorities when legally required.
These parties may process information only as necessary for their services, subject to applicable contractual and legal requirements.
We may also disclose information to protect our legal rights, investigate suspected misuse, or support a business transfer where legally permitted.
7. AI and Chatbot Services
Crestovia may develop, integrate, or maintain AI-powered chatbots for clients.
Information submitted through a chatbot may be processed by the chatbot platform, AI provider, or other technology providers involved in delivering the service.
The information collected and how it is used will depend on the particular chatbot and its configuration. We encourage users not to share sensitive personal information through AI chat interfaces unless the service is specifically designed and authorized to handle it.
Where Crestovia processes information on behalf of a client, the client may have its own privacy policy governing that interaction.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and meeting legal obligations.
Retention periods vary depending on the type of information and the circumstances in which it was collected.
When information is no longer required, we will take reasonable steps to delete it or securely anonymize it, subject to applicable legal requirements.
9. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we work to maintain appropriate safeguards for the information we process.
10. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Object to or request restrictions on certain processing.
- Withdraw consent where processing relies on consent.
- Request a copy of certain information in a portable format.
- Opt out of marketing communications.
- Lodge a complaint with a relevant data protection authority.
To exercise an applicable right, contact us using the details in the Contact Us section. We may need to verify your identity before processing your request.
11. Third-Party Websites
Our website may contain links to third-party websites, services, or platforms. These websites operate independently and have their own privacy practices.
We are not responsible for the privacy policies, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
12. International Data Transfers
Some of our service providers may process or store information in countries other than your own.
Where personal information is transferred internationally, we will take steps required by applicable law to ensure appropriate safeguards are in place.
13. Children’s Privacy
Our website and services are intended for businesses and a general audience, not specifically for children.
We do not knowingly collect personal information from children in circumstances where parental consent or other legal authorization is required. If you believe a child has provided personal information to us improperly, please contact us so we can review the matter and take appropriate action.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website technologies, business practices, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.
15. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact us:
Company: Crestovia
Email: hello@crestovia.me
Website: https://crestovia.me
Location: Islamabad, Pakistan